Strengths based recovery

Reaching Recovery

Reaching Recovery™ is a measurement-based clinical content solution that promotes consumer engagement among adults seeking recovery from a mental illness. The solution offers outcome tools approved by the Joint Commission for clinicians that are designed to support an individual’s recovery and growth.

The model provides a precise, standardized group of assessments to evaluate strengths, obstacles and individual care recommendations. The outcomes tools were designed to support an individual’s recovery and growth, resulting in true person-centered care that reduces the overall cost of recovery throughout the care organization.


Solution Overview

Reaching Recovery


Recovery Tools

Recovery Needs Level (RNL): 

  • Completed by clinician
  • Recommends level of service intensity

Recovery Markers Inventory (RMI):

  • Completed by clinician
  • Clinician’s rating of an individual’s growth and recovery

Consumer Recovery Measure (CRM):

  • Completed by individual
  • Consumers rating of their recovery and growth

Promoting Recovery in Organizations (PRO):

  • Completed by the individual

A survey measuring staff’s characteristics which promote recovery.


  • Tracks social determinants of health and key environmental factors that correspond to recovery
  • Integrates with the EHR, consumer engagement and analytics solutions to display an individual’s recovery journey
  • Works as a standalone web application for any organization or agency nationwide
  • Offers real-time clinical decision support to enhance understanding of progress toward recovery from mental illness


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For Reaching-Recovery

Behavioral Health

Following an individual’s progress is critical to delivering quality care. We know this, so we'll help you make the most of your resources.

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Community-based Outpatient Providers

Discover the outpatient management software, solutions and services that help outpatient and community-based providers drive the coordination of care among multiple care settings and manage daily clinical tasks through role-based workflows.

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Integrated Care

Our integrated care systems promote whole-person care by making it easy to coordinate with Federally Qualified Health Centers (FQHC) and process claims efficiently through Medicare and Medicaid.

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State and County

Our technology solutions and services support the full range of programs offered by state and county health and human services organizations. The result: better outcomes and improved operational, clinical and financial performances.

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Connectivity and Integration

Technology that supports interoperability allows healthcare providers to embrace the power of networks, so individuals can receive the best, most cost-effective care possible.

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Consumer Engagement

Our consumer engagement solutions encompass a broad range of tools to promote partnership and collaboration with individuals and families, helping you build a more consumer-driven healthcare system.

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Data Analytics

Our healthcare data analytics platform is easy to use and provides at-a-glance metrics to clinical, financial and operational decision-makers. As a result, you can quickly determine if you achieve organizational goals and drive regulatory compliance. 

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Addressing the Opioid Crisis

Read the opioid bill summary and its impact on human services organizations.

"Our staff was flexible and absolutely committed to engaging individuals. The challenge was not convincing them this was something that they wanted to do; it was
making sure we were incorporating the new functionality in a way that didn’t feel burdensome." 
Melanie SissonPh.D., - Manager of Information Strategy at Mental Health Center of Denver