Fully involve individuals and families in their care with a consumer-driven healthcare system

Consumer Engagement

Support better outcomes and increased satisfaction by empowering individuals and families to participate fully in their care. Our consumer-driven healthcare system encompasses a broad range of tools, including a consumer health record portal and kiosk technology that allows individuals to set appointments, complete paperwork at their convenience and speed up the appointment check-in process.

Our telehealth solutions help strengthen the connection between care teams and consumers, while self-help resources that are available 24/7 offer support for individuals whenever and wherever it’s convenient for them.

Promoting partnership and collaboration with individuals and families supports active participation in their health and well-being and can improve outcomes. Our consumer driven healthcare system can help you build that bond and foster a more consumer-driven healthcare system with consumer engagement solutions.

Success Story: Mental Health Center of Denver

Using best practices, a leading behavioral health organization engages individuals in their recovery.
Read more

Related offerings

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Application Management Services

Application support for your healthcare technology solutions

  • Capacity to handle EHR configuration and expansion
  • Eliminates need for continual investment in training of application support staff
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Billing and Collection Services

Healthcare billing and collection services that improve cash flow and enhance profitability

  • Helps ensure consistent cash flow
  • Provides the ability to quickly scale as your business grows
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CareConnect™

Leverage the network for integrated care

  • Provides one point of access to connect to the larger healthcare ecosystem
  • Reduces costs and improves safety by minimizing redundant or unnecessary treatment during transitions of care
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CareManager

Comprehensive care coordination and data sharing

  • Addresses care transitions and long-term care needs through person-centered planning
  • Highlights potential gaps in care, critical issues and social determinants of health
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CarePathways™ Measures Reporting

Leverage clinical quality measures

  • Web-based, real-time measures calculation platform
  • Integrated workflows for data captures with the EHR
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CarePOV™ Behavior Tracking

Supporting person-directed services

  • Promotes staff productivity through schedule management
  • Enables informed decision making with real-time progress measurement
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CarePOV™ Clinician

Mobile EHR access anytime, anywhere

  • Fast implementation delivers significant value to your organization with minimal effort
  • Improves security by encrypting data and eliminating the need to transport paper charts and files
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CarePOV™ Medical Note for Primary Care

Providing users with an efficient and integrated workflow

  • Comprehensive view of individual information improves medication management
  • Provides a user-friendly interface to increase clinician efficiency and reduce the need for multiple forms
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CarePOV™ Medical Note for Psychiatry

A comprehensive view for behavioral health

  • Captures clinical quality measures
  • Integrates an individual’s lab results, vitals and medication history to provide a clear picture of what care is necessary
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CarePOV™ Observer

Collect observations with ease and efficiency

  • Collect observation data from a drop-down menu
  • Quickly access caseloads
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Guardiant

Automatically monitor the health and performance of your EHR

  • On-demand access to the health and performance of your Netsmart EHR
  • Insights that show how your EHR is responding to your users
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Helper

Enhancing operations and helping providers return to their mission: providing care

  • Improved customer satisfaction with live telephone support
  • Stability of a solution that has served customers for over 30 years
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Homecare Advisor

A single, integrated solution to seamlessly manage clinical, operational and financial workflows in home health

  • Accommodates flexible billing for all payer types
  • Automate day-to-day tasks, helping to decrease errors, lower labor costs, and develop cleaner business processes
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Hospice Advisor

Hospice solutions to gain greater insights and more time to deliver care

  • Standardize documentation for improved patient outcomes
  • Support the uniqueness of each patient’s environment, psychosocial, physical and spiritual needs
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IT Strategy and Advisory Services

Boost business performance with healthcare IT advisory services

  • Oversight and management of all IT service delivery functions
  • Monthly, quarterly or annual usage of vCIO services
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KPI Dashboards™

Transform data into actionable insights

  • User-friendly drag-and-drop interfaces create flexible, interactive data visualizations
  • Simplifies data discover and gets you answers faster
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myAvatar MSO

Conquer and administer claims with ease

  • Reduces administrative costs and overpayments to contracting providers
  • Supports both electronic data interchange (EDI) and manual processes
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myAvatarAM

Providing quality care for all types of addiction treatment

  • Provides real-time analytics and reporting
  • Supports flexible, value-based reimbursements
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myAvatar™

myAvatar: The EHR for Behavioral Health

  • Automated electronic remittance processing efficient denial management workflow
  • Manages complex billing requirements for long-term, intensive episodes of care
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myEvolv®

Delivering a transformative approach to behavioral healthcare

  • Support for person-centered care in a range of settings
  • Case coordination across programs, providers and communities
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myEvolv® Anywhere

Providing care without limits

  • Operates in a connected or disconnected setting
  • Captures e-signatures from clients on-the-go
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myEvolv® Essentials

EHR designed to meet your unique requirements and thrive in a value-based care setting

  • Built on a scalable platform to adapt as your organization grows and offers new programs
  • Supports integrated, whole-person care allowing organizations to collaborate with other providers
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myEvolvAM

Providing quality care for all types of addiction treatment

  • Automates medication dispensing rates faster than industry standards
  • Helps organizations maintain compliance with regulatory entities
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myHealthPointe™ Consumer Portal

Supporting consumer-driven care

  • Provide quick, convenient and secure messaging that drives improved responsiveness to an individual’s needs
  • Illustrates consumer’s health and behavior outcomes over time with a longitudinal view of their health and wellness
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myHealthPointe™ Kiosk

Simplify the check-in process

  • Standardized check-in procedures gathers the necessary data while reducing administrative tasks
  • Reduced wait times improves consumer experiences and saves administration time for the organization
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myInsight™

An EHR specifically designed for public health

  • Real-time access to individuals’ records, from the office or the field
  • Confidentiality set at agency, program and encounter level
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myPOV™ Vitals

Electronically capture client vitals at the right time with the right device

  • View vitals history for up to three months in the app
  • Easily view outliers
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myUnity™ Home Care

Easily manage the complexity in any home care setting

  • Train staff fast with easy-to-use and understandable technology
  • Connectivity that allows you to become electronic referral partners to Health Information Exchanges, Accountable Care Organizations, health systems and local hospitals and providers
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myUnity™ Palliative Care

First ONC-certified software for palliative care

  • Made with the unique needs of palliative care in mind
  • Cloud-based design works with any EHR
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myUnity™ Senior Living

A single platform to meet all your senior living needs

  • Connect with local health systems and community-based providers to integrate care
  • Achieve higher compliance with point-of-care documentation
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Netsmart Homecare

A single, integrated solution to manage home health

  • Reduces barriers to patient information
  • Increases efficiency and improves outcomes
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OrderConnect™

Streamline medication management

  • Helps increase medication adherence and prevent adverse medication events
  • Reduces time spent communicating with pharmacies
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PaaS (Platform as a Service)

PaaS hosting for your business-critical applications

  • Cost predictability and overall peace of mind
  • More time for your IT staff to focus on business needs
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Plexus Cloud (Hosting)

Healthcare cloud services for increased security, availability and performance

  • SSAE 18-compliant with annual third-party audit of all security/compliance controls
  • Meets HIPAA security standards to comply with regulatory requirements
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Reaching Recovery™

Strengths based recovery

  • Tracks social determinants of health and key environmental factors that correspond to recovery
  • Works as a standalone web application for any organization or agency nationwide
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Referral Manager

Process and respond to referrals quicker

  • Quickly and effectively communicate with referral partners
  • Integration with electronic health record simplifies the admission process
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RevConnect

Rapid reimbursement with electronic claims management and eligibility verification

  • Increased clean claim submission
  • Faster claim adjudication
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RxConnect

Electronically manage medication ordering, administration and inventory for inpatient pharmacy functions

  • Available as a stand-alone solution for long-term care facilities and hospitals
  • Supports multiple pharmacy paradigms
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Telehealth™

Removing barriers to care

  • Removes geographic barriers that can prevent individuals from receiving appropriate treatment
  • Increases provider coverage area by allowing care to be given and received anywhere
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Vital Records

Validate, register and issue county and state records electronically

  • Quick and easy creation of new, client-specific events without customization and programming
  • Helps reduce time completing final certification and registration of vital records
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