July 14, 2021

Hidalgo County Utilizes Netsmart ScheduleConnect to Optimize COVID-19 Vaccine Distribution

Netsmart Media Contact:
Vince Koehler




OVERLAND PARK, Kan., July 14, 2021 Netsmart announced the successful utilization of ScheduleConnect, a vaccination technology solution designed to efficiently assist healthcare agencies in the distribution, documentation and reporting for the COVID-19 vaccination, at Hidalgo County Health & Human Services, located in Southeastern Texas.

Hidalgo County first announced the launch of their online registration to receive the COVID-19 vaccine at county-run clinics in late March. Through the county’s partnership with Netsmart, Hidalgo County was able to launch the online portal to better facilitate coordination of vaccine distribution, control registration capacity and automate appointment openings for cancelations.

“After the first week of using our online COVID-19 registration portal, we were able to facilitate nearly 4,000 vaccines and have seen significant improvements to our community clinics’ distribution workflows,” said Eduardo Olivarez, Chief Administrative Officer, Hidalgo County Health & Human Services.

ScheduleConnect is a no-contact solution that allows for appointment scheduling to utilize data on location convenience, site capacity, phasing and prioritization following state and federal requirements. The web-based or mobile application portal is easily configurable, allowing staff to properly manage consumer registration, consent, insurance information, client confirmations, reminders, assessment screening and more.

As an enhanced component of the Netsmart CareFabric platform, ScheduleConnect can run independently of a county or agency’s electronic health record (EHR). The data collected on individuals can be exported and incorporated into an existing EHR.

“The Netsmart team assisted our clinic sites in a rapid implementation of ScheduleConnect, a solution that was a clear need in our community, and ensured the solution was up-to-speed,” said Olivarez. “We have seen major benefits in our vaccination clinics, especially time efficiencies for clinic and site administration staff and patients. By utilizing ScheduleConnect our staff eliminated up to three hours of prep work from manual scheduling and appointment wait-time was cut down from one hour to as fast as 15 minutes, improving patient satisfaction.”

The intuitive solution additionally helped Hidalgo County Health & Human Services make informed decisions regarding site staffing through real-time monitoring of patient capacity and is expected to help increase the number of vaccinations distributed at each site.

“As Hidalgo County’s long-time healthcare IT partner, we were excited to support their staff and community in their large-scale vaccination efforts to protect the community,” said Netsmart CEO Mike Valentine. “COVID-19 has shed a light on public health and the safety of our communities, we are thrilled with the success of ScheduleConnect and together we will keep the momentum going to bettering the health and wellness of these communities.”


About Hidalgo County Health & Human Services

Hidalgo County is home to one of the fastest growing regions in the nation. We provide health and justice to the over 800,000 residents of our county. We strive to be accessible and responsive to our citizens by providing excellent public service through the values of leadership, transparency, fairness, collaboration, respect and fiscal responsibility. Follow our social media feed at www.co.hidalgo.tx.us/followus


About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,400 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, home care, senior living and social services organizations to learn from each other and share their causes and stories.