Our Netsmart support team is here to help you whenever, wherever

Our Netsmart support team is here to help you whenever, wherever

We're here to help you

NetsmartCONNECT, the free online user community, is available 24/7/365 to assist you with your Netsmart solution support. Visit NetsmartCONNECT to:

  • Log a Support ticket and request online assistance
  • Access on-demand solution user guides, solution release notes and solution highlights available via the Netsmart Resource Center
  • See updates to the latest workflow and capabilities via our online solution roadmaps
  • Collaborate with thousands of Netsmart software users via our community user groups

Still not finding what you need?

Talk directly with a support agent through designated phone support numbers

Population Health Icon

Human Services Solution Support

Population Health Icon Human Services Solution Support

myAvatar™
888.782.2615
Option 1
myEvolv ®/myInsight™
888.782.2615
Option 2
Medication Assisted Treatment Systems
888.782.2615
Option 5
OrderConnect™
888.782.2615
Option 6
Tier®/Vital Records Systems
888.782.2615
Option 7
Essentia
888.782.2615
Option 8
CT|ONE
833.215.4884
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Senior Living Icon

Post-Acute Care Solution Support

Senior Living Icon Post-Acute Care Solution Support

Advisor
Homecare Advisor and Hospice Advisor
800.800.5095
Homecare
888.782.2615
Option 4
myUnity Essentials
800.219.0664
myUnity Senior Living
877.875.1200
Option 1
myUnity Enterprise
844.998.6489
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Specialty Practices Solution Support

EHR Electronic Health Record Icon Specialty Practices Solution Support

GEHRIMED
855.829.2060
Helper
800.343.5737
TheraOffice
866.562.8413 (ext. 2)
Methasoft
Smart
877.538.5767
 800.942.4540
Netsmart Help Desk Icon

Additional Solution Support

Netsmart Help Desk Icon Additional Solution Support

Gaffey Health
888.782.2615
Option 9
Mobile Caregiver + (EVV)
833.483.5587
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Finance | Invoice | Pay Bill

For questions or Assistance from the Netsmart Finance Team with a Netsmart Invoice or to pay your bill: 800.842.1973
Netsmart Connect

Free online user community with access to User Discussion Groups, the Solution Update Portal and the Netsmart Resource Center Learn More
Connectivity Info Exchange Icon

Integration Portal

Submit and manage requests to integrate with Netsmart solutions Learn More
CXONE Expert - Customer Recognition Awards 2023 - Netsmart

Netsmart was honored to receive the Metamorphosis Award from the CXone Expert Customer Recognition Awards 2023. This recognition highlights the outstanding achievements of our Client Experience Learning Services team, who, through their collaborative approach, innovative thinking and utilization of best practices, successfully transformed our solution documentation platform and user experience into the new Netsmart Resource Center.