Client Support 

Get Support

Get access to exactly what you need whenever, wherever. Talk to a person, access online user guides, track support tickets and participate in client-to-client discussion forums 24/7/365. 

  • myAvatar: 888.782.2615
  • myEvolv™, phone: 888-782-2615
  • Insight™, phone: 888.782.2615
  • Helper, phone: 800.343.5737
  • Tier\xAE,phone: 888.782.2615 Option 7
  • Essentia, phone: 800.263.1721
  • Homecare, phone: 888.782.2615
  • Vision, phone: 877.875.1200
  • Homecare Accounting Solutions, phone: 800.219.0664 Press 1 for Support, 2 for Sales
  • Homecare Advisor and Hospice Advisor, phone: 1.800.800.5095
  • Benchmarking | Enlighten Analytics, phone: 888.782.2615
  • CMHC/MIS, phone: 800.233.2642
  • e-Prescribing, phone: 888.227.6130
  • Finance | Invoice | Pay Bill, phone: 800.842.1973
  • Methadone | Addiction Systems, phone: 888.782.2615 Option 5
  • myLearningPointe, phone: 888.249.1517
  • PCMS, phone: 888.782.2615
  • RxConnect, phone: 888.782.2615
  • Vital Records, phone: 888.782.2615

NetsmartCares Portal

Create a New Support Case, View Case History, Innovations, Solution Roadmap
Create a new support case

Solution Update Portal

New Release Update Files, Release Notes, Known Issues Database (KID)
View new release updates

Guardiant Portal

Flight Recorder, ScoreCardSystem, Analytics
Log in to Guardiant

Netsmart Wiki

Installation Guides, User and Admin Guides, Release Notes, Knowledge Base/Troubleshooting, Accessible via the "Help" menu of your Netsmart solution
Learn more

Netsmart Community

User Groups, Discussion Forum, Application Exchange (File Sharing), User Event Information, Webinar Recordings
Join the conversation