Supporting Efficiency and Oversight Through Centralization

AlphaCollector has been a great fit for our organization. It has provided us with a standardized workflow and collection tool across our multiple EHR platforms. Our management teams now have visibility into our collection activities for analytics, coaching and training. We can make quick business decisions around our collection assignments and workflow with the provider-controlled configuration functionality within the system.

Bryan Quinn, Senior Program Manager, Revenue Cycle Operational Support, Bayada Home Health Care

The AlphaCollector Impact

• Directed collector attention to the right account at the right time through simplified worklists

• Facilitated efficiencies for accounts receivable (AR) staff
  • Consolidated key data points in AlphaCollector resulting in less frequent visits to other systems
  • Shifted AR management work from disparate spreadsheets to a core source
  • Tackled previously manual processes for allocation of AR assignments and responsibilities
  • Centralized AR data for enterprise analysis, trending and oversight

   

• Provided insight into staff activity and workflows
  • Identified collectors varying from strategy in worklist
  • Offered visibility into staff workloads and backlog which resulted in appropriate allocation of work

   

• Supported quality controls through standardized status coding, root cause coding and note formats