Leveraging Advanced Mobile Dispatch Technology to Speed Access to Care

Mobile dispatch uses new technology to optimize route efficiency, provide a better client experience and boost workforce satisfaction

Jewish Social Service Agency (JSSA) is a health and social wellness community non-profit providing behavioral health, home care, hospice and intellectual and developmental disability services in the Washington, D.C. metro area. Their behavioral health care includes therapy for children, teens, adults, couples and families; workshops and support groups; in-house psychiatry and psych evaluation; transition support for families undergoing divorce; and crisis care/suicide prevention.

 

One of JSSA’s community programs is Aging in Place, which provides seniors with safe and reliable rides to medical appointments. Drivers are trained to assist with wheelchairs and other mobility devices, as well as filling out paperwork. Currently, JSSA operates this program using spreadsheets, phone calls and emails, which means low efficiency and high administrative burden on staff. But to streamline internal processes and elevate the client experience with shorter wait times, they’ve recently made the move to Automated Mobile Dispatch by Netsmart.

 

Netsmart automated Mobile Dispatch impact

Although still in the implementation phase, JSSA is closely managing the change in process as they adopt this new technology. They are working with Netsmart to redefine workflows and optimize the solution.

• Simplify scheduling and eliminate errors
• Optimize visit assignments
• Faster travel time with GPS routing
• Reach clients faster by automatically sending the closest driver
• Provide real-time status updates
• Built-in metrics with miles and dollars saved (targeting $12K per month/$145K per year)
• Data that tracks quality of service through travel and response time and number served
• Maximize number of visits per caregiver (targeting 6-10 per month and up to 400 per year)
• Eliminate burdensome phone and email communications with drivers
• Expand this technology to other programs, including hospice nursing and Meals on Wheels

“People, process and technology matters. And Netsmart has been a tremendous help and partner for us in redefining those workflows and optimizing solutions to help meet our client and staff needs. We’re really super excited.”

Cephas Silvera, Chief Information Officer and Health Information Security Officer, JSSA

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